Privacy Statement

Metrotown Active Health is committed to protecting the privacy and confidentiality of our patients' personal health information. This privacy statement outlines our practices for collecting, using, disclosing and safeguarding patient information.

Collection of Personal Health Information

We collect personal health information directly from our patients or their authorized representatives. This may include:

• Name, contact information, and date of birth

• Health card number and other identifying numbers

• Medical history and current health conditions

• Information about treatments and care provided

• Diagnostic test results

• Billing and payment information

We collect only the information necessary to provide health care services and operate our practice.

Use and Disclosure of Information

We use and disclose personal health information for the following purposes:

• To provide health care services to our patients

• To communicate with other health care providers involved in a patient's care

• For administrative activities like scheduling and billing

• To comply with legal and regulatory requirements

We will not use or disclose personal health information for other purposes without patient consent, except as permitted or required by law.

Patient Consent

We obtain patient consent to collect, use and disclose personal health information as outlined in this policy. Consent may be express (verbal or written) or implied based on the circumstances. Patients may withdraw or limit their consent at any time.

Safeguards

We have implemented administrative, technical and physical safeguards to protect personal health information, including:

• Restricting access to authorized personnel

• Securing paper and electronic records

• Using encryption for electronic communications

• Training staff on privacy and confidentiality practices

• Requiring confidentiality agreements

Electronic Communications

We offer patients the option to communicate via email and SMS for administrative purposes like appointment reminders. These methods are not fully secure. Patients who choose to use email or SMS do so at their own risk. We recommend not including sensitive health information in electronic messages.

Patient Rights

Patients have the right to:

• Access their health records

• Request corrections to their information

• Withdraw or limit consent for collection, use and disclosure

• Be informed of privacy breaches affecting their information

• Make a complaint about our privacy practices

Updates to Privacy Statement

We may update this privacy statement periodically. The current version will be available on our website.